Legal

Terms and Conditions

Last updated: November 2026

In using this website, you are deemed to have read and agreed to the following terms and conditions.

The following terminology applies to these Terms and Conditions, our Privacy Policy and any or all Agreements: "Customer", "Member", "You" and "Your" refer to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We" and "Us" refer to HERCOLLECTED INC. "Party" or "Parties" refers to both the Customer and ourselves, or either the Customer or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to provide our assistance to the Customer in the most appropriate manner, whether by formal meetings of a fixed duration or any other means, for the purpose of meeting the Customer's needs in respect of the Company's stated services and products, in accordance with and subject to the laws in force in the Province of Ontario and the federal laws of Canada that apply there. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they is taken as interchangeable and as referring to the same.

Privacy statement

We are committed to protecting your privacy. Only authorized team members, on a need-to-know basis, use any information collected from individual customers. We constantly review our systems and data to provide the best possible service to our customers. We will investigate any unauthorized action against our computer systems and data with a view to taking legal action against those responsible. For full details, see our Privacy Policy.

Confidentiality

We will not sell, share or rent your personal information to any third party or use your email address for unsolicited mail. Any emails sent by the Company will only be in connection with the provision of agreed services and products, or with your consent.

Disclaimer

Exclusions and limitations

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, the Company:

excludes all representations and warranties relating to this website and its contents, or which are or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company's literature; and
excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you advised the Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data on them, or any other direct or indirect, consequential and incidental damages.

The Company does not, however, exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Payment

Members are required to pay for their membership at the time of purchase and then on the same date each month (or each year, for annual memberships). We may end your membership and remove you from our member platforms if your payment fails and we are unable to contact you to collect it. All products and materials within the membership remain the property of the Company and are not to be reproduced or distributed.

The Company is not liable for any late payment fees or reclaimed failed payments charged by your bank or payment provider. If you pay through PayPal or another payment provider, it is your responsibility to keep your card details correct and up to date with that provider. If you cancel your membership, it is your responsibility to make sure any recurring payment set up directly with your payment provider is also cancelled, so no future payments are taken.

The Company does not accept payment by cheque. Where monies are outstanding, all purchases and agreements will be paused until those monies are recovered in full.

Cancellation and refunds

Membership

You may cancel your membership at any time by emailing heyher@hercollected.com. As a new member, you may cancel your membership for a full refund within your first 30 days of joining for the first time. This is our money-back guarantee.

Existing members, or members who have joined for a second time, may cancel in the same way, but can only receive a full refund if the cancellation is requested at least 3 days before the next billing date. Cancellation requests made after the billing date are not eligible for a refund; you will keep access to the membership for the rest of that month, and your cancellation will take effect the day before your next billing date.

For annual memberships, you may cancel for a full refund within your first 30 days of signing up.

If you are on a monthly membership and would like to switch to an annual membership, purchase the annual membership first and let us know, and we will cancel your monthly subscription for you. This switch can only happen within 3 days before your billing date. Switching from an annual membership to monthly is not possible.

Programs

From time to time, the Company provides programs, courses, workbooks, seminars, conferences and associated material for sale separately from the membership (collectively, the "Programs"). By purchasing these products, you are given access to the content for your own personal or internal business use. Except as otherwise provided, you agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of the Programs.

Programs you purchase or download may only be used by you for your personal or business use and may not be sold or redistributed without the express written consent of the Company. You shall not create any derivative work based on the Programs, and you shall not offer any competing products or services based on any information contained in the Programs. Not following the above is a breach of these terms and conditions.

No refunds are given for Programs, as you are granted immediate access to the material and we cannot reverse this access. We clearly set out what a Program includes on its sales page before purchase. If you have any questions about a Program, please contact heyher@hercollected.com before you buy.

For educational and informational purposes only

The information on this website and the resources available for download through it are for educational and informational purposes only. They are not intended as, and shall not be understood or construed as, legal, financial, tax, medical, health or any other professional advice.

Log files

We use IP addresses to analyze trends, administer the site, track users' movement and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. For systems administration, detecting usage patterns and troubleshooting, our web servers automatically log standard access information, including browser type, access times, URL requested and referral URL. This information is used only within the Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different from that stated above without your explicit permission.

Cookies

We may use cookies where appropriate to gather information about your computer to help us improve our website. This information does not identify you personally. You can adjust your browser settings to decline cookies if you wish. For more information, see our Privacy Policy and the advice at AboutCookies.org.

Links from this website

We do not monitor or review the content of other parties' websites that are linked from this website. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us, and we should not be regarded as the publisher of them. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy statements of any site you visit and to evaluate its security and trustworthiness before sharing any personal information with it. The Company will not accept any responsibility for any loss or damage resulting from your disclosure of personal information to third parties.

Copyright notice

Copyright and other relevant intellectual property rights exist on all text relating to the Company's services and on the full content of this website. The Company's names, logos and the brand names of its programs and services may not be used without our written permission.

Force majeure

Neither Party shall be liable to the other for any failure to perform any obligation under any Agreement that is due to an event beyond its control, including but not limited to any act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood, pandemic or any other natural or man-made event outside its control that causes the termination of an agreement or contract entered into and could not reasonably have been foreseen. Any Party affected by such an event shall promptly inform the other Party and shall use all reasonable efforts to comply with the terms and conditions of any Agreement.

Waiver

Failure of either Party to insist on strict performance of any provision of this or any Agreement, or to exercise any right or remedy to which it is entitled, shall not constitute a waiver of that provision and shall not reduce the obligations under this or any Agreement. No waiver of any provision of this or any Agreement shall be effective unless it is expressly stated to be a waiver and signed by both Parties.

General

These terms and conditions are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. By accessing this website and using our services or buying our products, you consent to these terms and conditions and to the exclusive jurisdiction of the courts of Ontario in all disputes arising out of such access. If any of these terms are found invalid or unenforceable for any reason, that provision will be severed and the remaining terms will continue to apply. Failure of the Company to enforce any of these provisions, or to exercise any option to terminate, shall not be construed as a waiver and shall not affect the validity of these Terms and Conditions or of any Agreement, or the right to enforce each provision later. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by authorized representatives of the Company.

Notification of changes

The Company reserves the right to change these conditions from time to time, and your continued use of the site will signify your acceptance of any changes. If there are any changes to our Privacy Policy, we will announce them on our home page and other key pages of our site. If there are any changes in how we use our customers' personally identifiable information, we will notify those affected by email. Please re-read these terms regularly.

These terms and conditions form part of the Agreement between the Customer and ourselves. Your accessing of this website and/or undertaking of a purchase, membership or Agreement indicates your understanding, agreement to and acceptance of the full Terms and Conditions contained here. Your statutory consumer rights are unaffected.